Your Inquiries
Frequently Asked Questions
Yes, all prices shown on the website are inclusive of Value Added Tax (VAT). There are no hidden additional fees.
Absolutely! We offer custom design services. Contact us via the "Contact Us" page or WhatsApp to discuss your custom design, and our design team will reach out to assist you.
Delivery takes 2 to 5 business days within Saudi Arabia. International shipping takes 7 to 14 business days depending on the destination. Orders over $200 qualify for free shipping.
Yes, you can return or exchange a product within 7 days of receipt, provided it is in its original condition with the invoice and original packaging. Custom-designed products are non-returnable.
All our products come with an official warranty certificate stating the exact karat and weight. You can inspect the piece at any trusted jeweler to verify. We guarantee the authenticity and quality of every piece.
We offer several secure payment methods: Cash on Delivery, bank transfer, and credit cards (mada, Visa, Mastercard). You can choose the most suitable method when completing your order.
Yes, every piece of our gold is 100% authentic and certified by the relevant authorities. We adhere to the highest standards of quality and credibility, and a warranty certificate is included with every product.
Yes, you can switch between US Dollar (USD) and Syrian Pound (SYP) from the currency menu at the top of the website. Prices update automatically based on the selected currency.